Wild Goods

Refund Policy

Effective Date: 06/20/2026 | Last Updated: 06/20/2026

Thank you for shopping with us! We want you and your pets to love every order. Please read this policy carefully before purchasing so you understand how we handle refund requests.

No Returns

We do not accept physical returns. All sales are final once an order has been fulfilled and shipped. Please review your order carefully before completing your purchase.

 Refund Request Window

Refund requests must be submitted within 7 days of your confirmed delivery date. Once this window has passed, we are unable to review or approve refund claims, no exceptions.

 

Deadline: Your 7-day window begins on the date your tracking shows “Delivered.” Contact us before the window closes — even if you don’t have all your documentation ready yet.

What Qualifies for a Refund

We only issue refunds for orders where the item arrived in a damaged or defective condition. Refunds are not issued for change of mind, incorrect size selection, or any other reason outside of damage upon arrival.

 

Eligible reasons:

• Item arrived visibly broken, cracked, or physically damaged

• Item arrived defective and does not function as described

• Item is significantly different from what was shown in the product listing

Not eligible for a refund:

• Change of mind or buyer’s remorse

• Incorrect size, color, or variant ordered by the customer

• Pet food, treats, supplements, or consumables

• Personalized or custom-engraved items (e.g., name tags, custom collars)

• Items marked “final sale” on the product listing

• Requests submitted after the 7-day window

Required Proof of Damage

To be considered for a refund, you must submit clear visual evidence of the damage or defect. We cannot approve a refund without it.

Accepted forms of proof:

• Photo(s) clearly showing the damage or defect

• Video showing the damage or demonstrating the defect

• Photo of the original packaging alongside the damaged item (recommended)

⚠️ Please Note: Blurry, unclear, or insufficient images may result in your request being declined. Make sure your photos or video clearly show the issue before submitting.

How to Submit a Refund Request

Follow these steps to submit your refund request:

Step 1 – Email Us Within 7 Days: Send an email to snoozefest_official@protonmail.com with the subject line: “Refund Request – Order #[Your Order Number].”

Step 2 – Include Your Evidence: Attach your photos or video clearly showing the damage or defect, along with your order number and a brief description of the issue.

Step 3 – We Review Your Claim: Our team will review your submission and respond within 2–3 business days. We may follow up if additional information is needed.

Step 4 – Refund Decision: If your claim is approved, we will process your refund. If it does not meet our eligibility criteria, we will let you know with an explanation.

Refund Processing

Once a refund is approved, please allow:

• 3–5 business days for us to process and issue the refund

• 5–10 additional business days for the amount to appear on your original payment method, depending on your bank or card issuer

Refunds are issued to the original payment method only. We do not offer store credit, gift cards, or cash in lieu of a refund.

 

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped by our supplier. To request a cancellation, email snoozefest_official@protonmail.com immediately with your order number. Once an order has been fulfilled and dispatched, it cannot be cancelled.

 

About Our Fulfillment

We fulfill all orders through the AutoDS platform and its supplier network. We handle all customer-facing communication directly. While certain refund approvals may involve coordination with our supplier, we are fully responsible for communicating our decision to you and processing your refund once approved.

 

Contact Us

For refund requests or any questions about your order, reach out to us:

Email: snoozefest_official@protonmail.com

Response Time: Within 2–3 business days

Store: Wild Goods

This policy is subject to change. The most current version is always available on our website.